We Heard You

Knoxville’s hot, humid summers and sudden winter ice storms are hard on roofs — and on homeowners trying to find a contractor they can trust. Before you hire a roofing company, you should be able to see how it handles problems. This page shows ours.

• TN license #77512 — verify it at verify.tn.gov
• BBB A+ Accredited
• Google and BBB reviews, unfiltered

Real concerns from homeowners, and our response

Three concerns came up more than once. Here’s exactly how we responded to each.

“My project kept getting pushed back with no clear timeline.”

A concern about scheduling after severe storms. What we changed: scheduling and crew capacity.

• Restructured production calendar — rebuilt to reduce bottlenecks during the busiest storm seasons.
• Added crews — more installation teams means less waiting after major storms.
• Clear timeline at booking — you’ll know your estimated start date when you sign, not weeks later.

“I had no idea what was happening with my insurance claim.”

A concern we heard from more than one homeowner. What we changed: insurance communication.

• Dedicated insurance liaison — one team member who specializes in insurance, so you’re not bounced between departments.
• Step-by-step explanation up front — before your project starts, we walk you through how the claims process works.
• Proactive status updates — your liaison reaches out with progress instead of waiting for you to call.

“There was debris and nails left in my yard after the job.”

A concern about jobsite cleanliness. What we changed: cleanliness standards.

• Clean-as-you-go policy — crews clean daily on every multi-day project, not just at the end.
• Final walkthrough and sign-off — every project ends with a cleanliness inspection you personally approve.
• Better equipment — magnetic nail sweepers and industrial vacuums, so nothing gets left in your yard.

Check our track record yourself

If you’re comparing roofing companies, do what consumer-protection experts recommend: check the license directly with the state at verify.tn.gov, and read the full review history. Trust is earned and re-earned through action, which is why this page stays public and gets updated as we keep improving.

• Read our reviews
• Our Lifetime No Leak Guarantee
• About Daniel Hood Roofing — family owned and operated in Knoxville for over 15 years