Professional Background & Expertise
What is your current position at Daniel Hood Roofing Systems?: Customer Service Specialist
What are your main responsibilities: To build strong relationships with customers to promote loyalty and satisfaction, while resolving issues, addressing complaints, and collecting feedback to enhance products and services.
How long have you been in the roofing, construction, or content/marketing industry?: 5 years!
What specific areas do you specialize in?: Content creation, Customer Service, Follow Up Care
What drew you to this field or inspired your work with Daniel Hood Roofing Systems?: I’ve always enjoyed helping people and this role lets me do that every day. I like being part of a company that truly cares about customers and their homes, which Daniel Hood Roofing has a great reputation for.
Roofing Knowledge & Experience
What topics or content areas do you enjoy writing about most?: I enjoy writing practical content that helps people make informed decisions, like roofing tips and home improvement advice.
How do you ensure your roofing content is accurate and trustworthy?: I ensure our roofing content is accurate by double-checking details with verified sources and consulting experts when needed, so customers always get reliable information.
What’s your process for researching roofing or construction topics?: Checking trusted sources and confirming details with team experts to ensure accuracy and clarity.
How do you balance SEO with authenticity when writing articles?: By naturally including keywords while keeping content helpful and easy to read. That way, it ranks well but still feels authentic and trustworthy to readers.
Personal Mission & Work Philosophy
What values guide your work at Daniel Hood Roofing Systems?: I aim to provide accurate information, solve problems quickly, and make sure every homeowner feels supported and respected.
What does the “You Matter” philosophy mean to you personally?: To treat everyone with respect, to listen carefully, and make sure people feel valued and heard in every interaction.
How do you contribute to building trust with customers or readers?: I (hopefully!) build trust by providing accurate information, being honest about what customers can expect, and following through on promises so they know they can rely on me.
What motivates you to do what you do every day?: I’m motivated by helping people and making life a little easier, while also trying to leave the world a bit brighter for my daughter, one small step at a time!
Community & Involvement
Are you involved in any local organizations, volunteer work, or community initiatives?: Not at this time- my (growing) family is my main focus outside of work right now.
Are there any charities or causes you’re passionate about?: I’m very grateful for the non-profit “Hand To Hold” and everything they offered my husband and I during my daughters stay in the NICU.
Fun & Humanizing Details
What do you enjoy doing outside of work? (hobbies, interests, etc.): Long, uninterrupted walks through the craft store with an iced coffee are sacred to me 
A fun fact about you (lighthearted or relatable): I used to be on a salsa dance team!